Cookies are used on our website. Cookies are pieces of information that are transferred automatically from a website to a customers computer for the use of record keeping purposes.
Cookies enable us to continually improve our service we provide as we are able to monitor which parts of our website are proving to be the most popular.
At Bagley and Son Ltd we are committed to protecting and respecting the privacy of our website visitors. This policy sets out how we will collect and treat your personal information.
Further information concerning your rights regarding your personal data may be viewed in our Privacy Statement.
Which information do we collect?
Customers that have a web account with us, the following information is collected: Customer’s name, billing and delivery address, email and telephone number, order history, items added to basket and wish list.
For customers that select to subscribe to our mailing list we will collect your email address.
The following information will be collected: technical information regarding your computer including IP addresses, location, browser type and versions, operating systems, referral sources. Information regarding your visit to and use of the website, length of visits, pages viewed and the advertisements you clicked on. Any search terms that you entered in your search engine.
When do we collect your personal data?
- When you visit our website and use your account to buy products as well as placing an order on the phone or in store.
- When you make an online purchase
- When you purchase a product by phone
- When you engage with us on social media
- When you sign-up to our mailing list/newsletter online
- When you contact us by any means with queries, complaints, etc.
How and why we use your personal information
The data privacy law allows us as part of our legitimate interest to use your data to offer you promotions, products and services that we believe may be of interest to you. This will enable us to provide the highest standard of service that we can.
How and why we’ll use your personal data
In order for us to process orders and comply with our legal obligations it is necessary for us to collect your personal data during checkout. Your details may need to be passed to a trusted third party. The third party may be someone like the courier company who will require the data to enable the delivery of your order. We are able to keep your details for a reasonable length of time after fulfilment of your order in order to further fulfill any further contractual obligations such as refunds.
In order for us to be able to respond to enquiries, request for refunds or complaints it is necessary for us to use the data provided by you to us. It may be necessary for us to record this data to enable us to further communicate with you and to demonstrate how we have communicated with you throughout the process. This will be done with the utmost regard to our legal obligations and our contractual obligations to our customers.
In order for us to process payments and to prevent fraudulent payments all our website financial transactions are handled by our payment service provider with TLS/SSL encryption.
Having given your consent your personal data, preferences and details of your transactions will be used to keep you informed by email details of special offers, discounts, etc. We will do this on the basis of our legitimate business interests. If required to do so to comply with legal obligations to share data with law enforcement.
Your rights over your personal data
You may access your personal data to view or edit information held via your account settings at any time.
You may withdraw your consent to the use of your personal data at any time. Please contact us with your request.
The use of your personal data for direct marketing can be stopped at any time:
- Email: firstname.lastname@example.org
- Click the unsubscribe link in any email that is sent by us
- Log into your account and update your newsletter preferences
The legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Bagley and Son to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.
At Bagley and Son Ltd we are fully committed to protecting and respecting the privacy of our website visitors. The policy sets out how we collect and treat your personal data.
Security of your personal information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. Our SSL encryption ensures that all online transactions made with us are completely secured. Access to your personal data is password-protected, and sensitive data (such as payment card information) is handled by PayPal (our payment service provider) and is secured by TLS/SSL encryption.
We will take the highest level of precaution, in accordance with Industry Standards to prevent the loss, misuse or alteration of your personal information. However, whilst we take all the necessary steps to exclude viruses from this website, we cannot guarantee that such attempts will be successful and therefore we cannot accept liability for such viruses.
We will store all the personal information you provide on our secure password and firewall protected servers. Of course, data transmission over the internet is inherently insecure and unfortunately we cannot guarantee the security of data sent over the Internet. Please ensure that your password and user details are kept confidential. At Bagley and Son Ltd we will not ask you for your password (except when you log in to the website) and therefore will not take any responsibility for any misuse.
Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server.
We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.
We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.