All items are inspected by a member of either Bagley and Son or our suppliers' team for quality control prior to packaging to ensure your item is in perfect condition before being sent to you.
All non-fabric/trimming goods from UK customers may only be returned for refund within 14 days of receipt if in perfect re-saleable condition. This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.
All orders of fabrics and trimmings are Made to Order by cutting to the individual specification of a customer order and therefore cannot be refunded or exchanged (exceptions apply*).
*In circumstances where a refund is accepted, any item/s must be returned to us at your cost and will not be refunded until the item/s are returned to us, complete with any free gift and original packaging and have passed quality control. On this occasion, we shall provide you with a full refund of the price plus delivery charges (if appropriate) within 30 days.
To avoid any likelihood of disappointment, we strongly advise you to purchase a sample of your desired fabric/cloth before ordering it in a specified length.
PLEASE NOTE: All fabric/cloth image swatches are supplied by the respective manufacturer to give a true likeness of the products they represent. Colour reproduction may vary when viewed across different device screens, such as mobile phone, tablet/iPad or laptop/desktop, depending on user settings and should be taken as an approximation of the actual product.
Any refunds will be applied through the same payment method as the original purchase. Please note this policy is only applicable with the same fabric as the sample purchased.
Your statutory rights are not affected.